Customer Service Representative - (Medical Project)

We are seeking dedicated and tech-savvy Customer Service Representatives to support a project with our client. This role requires individuals who are adaptable, reliable, and comfortable working in a fast-paced healthcare environment.

Location/ Pay Details

100% remote, candidate MUST live in Nevada, Texas, or Arizona

Training Details

Start Date: July 6, 2026
Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Work Schedule

Candidates must be flexible to work within operating hours: Monday - Sunday, 8:00 AM - 8:00 PM

Key Responsibilities

Assist members with program inquiries
Provide accurate information and resolve customer concerns
Maintain professionalism and empathy in all interactions
Navigate systems and tools efficiently to document and manage cases

Required Qualifications

Prior medical or healthcare-related experience preferred
Strong technical aptitude and ability to learn new systems quickly
Excellent communication and problem-solving skills
Ability to work flexible schedules, including weekends

Equipment Requirements (BYO Equipment)

Candidates must provide their own:

Computer or laptop
Keyboard and mouse
Webcam
Wired headset (no Bluetooth devices permitted)
High-speed, reliable internet connection

Additional Requirements

Quiet, distraction-free workspace
Strong attention to detail and organizational skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Job Reference: JN -062026-423599